Terms and Conditions

Availability and price quotes are applicable to the date and time at which they are requested and cannot be guaranteed until payment is made.

Quotes in a foreign currency fluctuate with exchange rates and international payments may carry a foreign transaction fee.
Phoenix Travel will make every effort to honor the price as originally quoted, however, under certain circumstances, additional costs by a supplier or government may be imposed due to an increase in the cost for one or more of the travel components.
Flight confirmation is subject to availability and prices are subject to change after the date of deposit, including price increases in the fee for a seat assignment, the fee for baggage, applicable fuel surcharges, or an increase in a government-imposed fee or tax.
Passport copies are required to confirm international air reservations.
Correct legal names that match identification to be used for travel must be provided by the client to Phoenix Travel. Name changes are not permitted on airline tickets. Clients are responsible for providing accurate information on the Client Traveler Profile form. Phoenix Travel is not responsible for costs incurred by incorrect information provided for travel planning including reservations and airline tickets.
Once purchased, US air transaction prices will not increase, except for potential charges resulting from government-imposed taxes or fees. I consent to pay for such charges and authorize Phoenix Travel to charge my credit card for such additional amounts.
Certain suppliers reserve the right to increase prices to cover increased costs, fuel surcharges, tariffs and taxes, and to reflect fluctuations in foreign exchange markets.
If for any reason my credit card charges are later declined, reversed, or Phoenix Travel is unable to receive payment for the travel plans and services, I acknowledge that this is a binding contract between myself and Phoenix Travel shall be entitled to recovery, including reasonable attorneys’ fees in connection with the collection.
Overnight shipping fees for documents shipped to the client from Phoenix Travel may be billed to the client.
Phoenix Travel offers retail travel services to customers, which are provided by separate and independent vendors of travel services. Phoenix Travel does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, the client agrees that Phoenix Travel acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing, and other privileges, or services for the clients’ benefit, and on the express condition that Phoenix Travel shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

Merchant Policies